Privacy Policy

Effective date: August 19, 2025

Trackings.ai respects your privacy and is committed to protecting it. This Privacy Policy explains what information we collect, how we use it, the choices you have, and how we keep your information safe when you use our website, app, and related services.

Who we are

Trackings.ai is an analytics platform that helps customers monitor search rankings and related performance metrics with the help of artificial intelligence. In this Policy, “Trackings.ai,” “we,” “our,” and “us” refer to the operator of the Trackings.ai services. “You” means the individual or organization that visits our website or uses our products.

For privacy questions, contact support@trackings.ai.

Scope of this Policy

This Policy applies to:

1. the Trackings.ai website and app
2. customer accounts and dashboards
3. support channels, email, and in-product messaging
4. integrations that you connect to Trackings.ai, such as analytics or payment providers

It does not apply to services that we do not own or control. Those services have their own privacy terms.

3. Information we collect

Information you provide to us

1. Account details such as name, email address, password, and organization information
2. Billing details such as plan selection, transaction records, and last four digits of a card through our payment processor
3. Content you submit inside the product such as projects, domains, keywords, labels, and notes
4. Communications such as support requests, survey responses, and feedback

Information collected automatically

When you use Trackings.ai, we automatically collect:

1. Device and browser information, IP address, language, and time zone
2. Usage data such as page views, clicks, and feature interactions
3. Log data for diagnostics and security such as timestamps, request identifiers, and error reports
4. Cookies and similar technologies that help us remember your preferences and understand how the service is used

Information from third parties

With your permission or as part of providing the service, we may receive:

1. Payment confirmations from a payment processor
2. Analytics or advertising data from partners that help us measure performance
3. Search and ranking data from integrated tools that you connect to your account
4. Business contact information from trusted providers for sales and fraud prevention purposes

We do not buy personal data from data brokers for the purpose of building consumer profiles.

How we use information

We use information to:

1. create and manage your account
2. deliver core features of the rank tracking service
3. personalize the dashboard and recommendations
4. provide customer support and answer requests
5. monitor reliability, prevent abuse, and secure the platform
6. measure performance and improve the product
7. send important notices about billing, security, and product updates
8. send optional marketing messages when you have given consent or when permitted by law
9. comply with legal obligations and enforce our terms

Legal bases for processing

If you are in the European Economic Area or the United Kingdom, we process personal data under these legal bases:

1. contract performance, to provide the service you requested
2. legitimate interests, such as security, product improvement, and fraud prevention, balanced against your rights
3. consent, for example for certain cookies and marketing emails
4. legal obligation, when we must keep records or respond to lawful requests

You may withdraw consent at any time. This does not affect processing that already happened.

When we share information

We share information only when necessary:

1. Service providers that host infrastructure, process payments, send emails, provide analytics, or deliver customer support. They can access information only to perform tasks for us and must protect it.
2. Professional advisors such as auditors and lawyers under confidentiality obligations.
3. Business transfers. If we form a new entity, merge, or sell assets, information may transfer as part of the transaction.
4. Legal reasons. We may disclose information to comply with law, protect our rights, or prevent harm.
5. With your direction. For example, when you connect a third party integration or request that we share data.

We do not sell personal information.

International transfers

We may store and process information in countries other than where you live. When we transfer personal data from the EEA or the UK to a country that does not provide an equivalent level of data protection, we rely on approved safeguards such as Standard Contractual Clauses and additional security controls.

Retention

We keep personal data only for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type. When data is no longer needed, we delete it or anonymize it.

You can request deletion of your account data. Some records, such as invoices or security logs, may be retained for legal or operational reasons.

Security

We use administrative, technical, and physical safeguards designed to protect personal data. Examples include encryption in transit, access controls, network monitoring, and regular backups. No system can be perfectly secure, but we work to prevent and detect unauthorized access. If a data incident occurs, we will notify affected users when required by law.

Cookies and similar technologies

Cookies are small files stored on your device that help the site function. We use:

1. essential cookies for login, session management, and security
2. preference cookies to remember settings
3. performance cookies to understand how features are used
4. optional marketing cookies to measure campaigns

You can control cookies in your browser settings. If you disable essential cookies, the service may not work correctly. For regions that require prior consent, we present a cookie banner that allows you to make a choice.

Your rights

Your rights depend on where you live, but may include:

1. access to the personal data we hold about you
2. correction of inaccurate or incomplete data
3. deletion of your personal data
4. restriction of processing in certain cases
5. portability of data that you provided to us
6. objection to processing based on legitimate interests or for direct marketing
7. withdrawal of consent where processing is based on consent

To exercise these rights, contact support@trackings.ai. We may ask for information to verify your identity and will respond within the time required by law.

California and US state privacy rights

Residents of California and certain other states have additional rights, including the right to know categories of personal information collected, the right to request deletion, the right to correct, and the right to opt out of sharing for cross-context behavioral advertising. We do not sell personal information. To make a request, email support@trackings.ai and include your state of residence.

European Union and United Kingdom

If you are in the EEA or the UK, you also have the right to lodge a complaint with your local data protection authority. We encourage you to contact us first so we can try to resolve your concern.

Children

Our service is designed for business users. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will take appropriate steps to remove it.

Communications preferences

You can manage marketing emails by using the unsubscribe link in the message or by contacting support. We will still send important service messages such as security alerts or billing notices.

Automated decision making and profiling

Trackings.ai uses algorithms to analyze ranking data and to generate insights and recommendations. These features are intended to assist users and do not produce legal or similarly significant effects. You can contact us if you would like more information about how these features work.

Third party links and integrations

The service may include links to other websites and may allow you to connect integrations. We are not responsible for the privacy practices of third parties. Review their policies before sharing information with them.

Data from connected accounts and sources

If you connect an external account or provide access to external data sources, you authorize us to retrieve and store the data required to provide the service. You can disconnect an integration at any time in your settings. After disconnection, we will stop retrieving new data and we will delete previously retrieved data as described in the Retention section.

Do Not Track and Global Privacy Control

Some browsers allow you to send a Do Not Track signal or a Global Privacy Control signal. Where required, we treat such signals as a request to opt out of certain types of tracking for marketing purposes.

Changes to this Policy

We may update this Policy to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will post an updated version and change the effective date. If changes materially affect your rights, we will provide additional notice.

How to contact us

If you have questions or requests regarding privacy, contact:

Trackings.ai
Email: support@trackings.ai

If you are in a region that requires a data protection representative, contact us for representative details.

Thank you for trusting Trackings.ai.